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| sales and services > |
| After service |
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Dear respected customers,
Thanks for you to purchase and use CLEVER products.
The following articles are part of the product selling and technological support and after-sales services. Each after-sales service article follows the tenet of dedicated service for customers.
The articles are applicable to all CLEVER PDU and NPM products, and the same kind of products sold by the distributors and agents authorized by CLEVER. |
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Free maintenance
CLEVER products enjoy free maintenance within two years of your purchase. If any quality problems are found during the period, please bright the product and the credit card to the local distributor, and we’ll repair or change it freely. |
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The following situations are not included in the free maintenance service:
1. The product has exceeded the free maintenance period;
2. The fault due to incorrect and improper use of customer;
3. The fault due to not admitted change, misusing of the products;
4. The fault due to the use in the environment not allowed by the product. |
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Attentions in maintenance:
1. In case returning for maintenance, make sure to pack in cartons of good protection. Loss during the transportation is not included the maintenance;
2. Please make a summary of the problem and operation procedures;
3. Customers need to prepay the freight of sending the products to us and pay all the tariffs and taxes.; please leave your name, address and a phone number to contact you at any time. |
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Instruction of after-sales service procedure:
1. If product maintenance is needed, please contact the seller or CLEVER directly, and make the necessary procedures after confirmation.
2. If any consultation of the product use is needed, please dail our service number, our specialists will help you. |
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Special instructions:
1. Please keep the purchasing invoice, maintenance card in good state and show them when maintenance is needed.
2. Any cost of transportation and other related costs of the products sending to maintain is on customer’s account.
3. The general maintenance period is three workdays. For those greatly fault products have to be sent back to the factory, the maintenance period is half a month. For the free maintenance products, if customer is in urgent need, can apply for a temporary substitute, and return it after the maintenance.
4. CLEVER keep the right to explain and revise the articles.
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